Field Service Inventory

Drive Revenue and Loyalty

Manage the parts closest to your customers

Competing in today’s modern business climate is tough for OEM manufacturers. Products are less differentiated and companies are increasing their service expectations with suppliers to avoid business interruptions. Keeping the products customers buy from you up and running is more important than ever—service is now truly strategic. Meanwhile, extending operations beyond central distribution and regional depots to deliver higher service levels, and balancing the transportation and inventory expenses of doing so, may seem like a costly proposition. SeeControl offers an economical, simple On Demand Service that extends your service inventory operations profitably with real-time field data collection that interfaces easily to your ERP and planning systems.

Solution Highlights
Create Customer Loyalty With Onsite Parts

Place parts onsite at customer locations to guarantee immediate response times, creating customer loyalty and product lock-in.

Get Parts Closer to Your Customer to Eliminate SLA penalties

Deploy unmanned, yet secure stocking locations to regional offices, self-storage facilities or other company spaces to reduce stockouts and increase first-pass fill rates.

Reduce Replenishment Times and Shipping Costs

Automate min/max, automatic replenishment and returns pickup processes to reduce the reverse pipeline and avoid expensive forward expedites.

 
Track and Replenish Mobile Stocks

Monitor real-time stocking and usage levels in vehicles and use an automated replenishment system to assure technicians are equipped with the right parts each day.

Increase the Speed of Your Return and Repair Operations

Capture failure, diagnosis, RMA and other information at the point-of-return to better inform product development and reliability.

Track Remote Install Base Data and Warranty Entitlements

Collect remote asset location and entitlement information to optimize your next service call.

Interfaces With Your Systems

The SeeControl service communicates one way, or both ways, with existing ERP, 3PL and planning systems via HTTPS, XML and other web-based services

 

Proven Value

  • 150% new revenue
  • 20% increased service levels
  • 50% shipping costs
  • 200% higher technician productivity